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Returns & Refunds Policy

Thank you for shopping at Nalaka Gems (Private) Limited. We value your trust and strive to ensure your complete satisfaction with our natural gemstones.

If you are not entirely satisfied with your purchase, we are here to help. You are entitled to cancel your order within 30 days without giving any reason for doing so.

The deadline for canceling an order is 30 days from the date you received the goods, or on which a third party you have appointed (who is not the carrier) takes possession of the product delivered.

How to Cancel Your Order

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision via email at

Email: info@nalakagems.com

We will reimburse you no later than 30 days from the day on which we receive the returned goods. We will use the same means of payment as you used for the order, and you will not incur any fees for such reimbursement.

Conditions for Returns

In order for the gemstones/goods to be eligible for a return, please ensure that:

  • The goods were purchased in the last 30 days.

  • The goods are in their original packaging, unaltered, undamaged, and accompanied by all original laboratory certificates (e.g., GIC, GIA reports).

The following goods cannot be returned:

  • The supply of goods made to your specific specifications or clearly personalized (e.g., custom-cut gemstones or bespoke jewelry settings requested by the client).

  • The supply of goods which, according to their nature, are not suitable to be returned or have been altered/damaged after delivery.

  • The supply of goods which are, after delivery, according to their nature, inseparably mixed or set with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the goods to us. You should safely pack and ship the goods to our official registered business address